Privacy Policy Ensec AB is the personal data controller for the processing of personal data described in this privacy policy. In this privacy policy, we explain the type of personal data we store and how we process it. This privacy policy applies to: < www.ensecinternational.com> | Personal data that we collect and process We process the following categories of personal data: Basic information: name, date of birth Contact information: address, phone number, email address Account and profile information: settings, preferences Payment information: Transaction information, means of payment Customer history and customer engagement: order and delivery information, cart movements, discount codes, loyalty program information, Active products and agreements as well as products and services that you previously had, how much and how often they are used, status of products/services, Customer activity: reading and action history from the app, websites or electronic communications we send out. As well as technical information about the devices you use. Cookies: see our information about cookies here: The personal data is usually collected directly from you or generated in connection with your use of our services and products. When we collect personal data from other sources, we collect personal data from the following sources: How we use personal data Delivery of service/agreement We use your personal data to fulfill our agreements with you, i.e. when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you. Management of customer relations We use your personal data to manage our customer relationship with you. This can, for example, be about customer service, handling complaints and troubleshooting your account. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you. Analysis, business development and improvement of services We work continuously to develop and improve our services and products. A large part of this work involves analyzing various forms of personal data, for example customer activity, customer history and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest. Customized user experience We adapt the user experience and communication to your customer relationship and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest. sales and marketing We use personal data in connection with the sale and marketing of our products and services, for example by you receiving e-mails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option of opting out of parts of this treatment by, for example, opting out of receiving e-mails from us. In addition to this, we may also ask you for consent to use your personal data for so-called profiling, where we draw conclusions about your interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant. System monitoring, troubleshooting, etc We monitor our systems for errors and problems. Part of these processes involves the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest. Security, detection of fraud and criminal activity We process personal data in our work to protect our users and ourselves against fraud, abuse and criminal activity. The legal basis. Comply with legal obligations In some cases, we are obliged to process personal data out of consideration for other legal obligations. An example of this is information linked to sales, which we are obliged to record and save according to the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation owed to us. Your rights If you wish to exercise any of your rights, please contact us at Right to access your own information You can request a copy of all data we process about you. Contact the email address above to exercise your right of access. Right to rectification of personal data You have the right to request that we correct or supplement information that is incorrect or misleading. Right to erasure of personal data You have the right to have your personal data deleted without delay. You can request that we delete information about you at any time. But please note that information that we are obliged to keep due to other legal obligations (such as the Accounting Act) will not be deleted. Limitation of processing of personal data In certain situations, you can also request that we limit the processing of data about you. You do this by administering consents or reservations in our solutions. Protest against the processing of personal data If we process data about you on the basis of our data or on the basis of a balancing of interests, you have the right to object to our processing of data about you. You do this by administering consents or reservations in our solutions. Data portability You have the right to receive your personal data in a structured, commonly used and machine-readable format. Contact the e-mail address above to obtain your personal data. You can complain about our processing of personal data We hope that you will inform us if you believe that we are not following the rules of the Personal Data Act. Please let us know first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Norwegian Data Protection Authority. This privacy policy is based on a privacy policy template from gdprcontrol.se

Cookie statement On this website we use cookies. This cookie statement describes the use of cookies on , as well as the purposes for which we use cookies. Definitions: Cookies: a technology that makes it possible to store and read information in your browser and that can be used for many different purposes. First-party cookies are cookies set by and used by this website, Third-party cookies are cookies that are set and used by third parties, i.e. other websites/services we use on this website. All third-party cookies on this website are documented by name. This website uses both first-party and third-party cookies. We use cookies for the following purposes: Functionality cookies These are necessary cookies that ensure that this website works as it should. Analysis and statistics These are cookies used for traffic measurements and analysis of usage patterns etc. Personalization/Customization Cookies used to customize the website based on what we know about you. For example, it may be that we display information about products/services that we believe may be of interest to you because you have shown interest in the product/service on previous visits to the website. Marketing/Advertising These are cookies used to control our marketing, for example by showing advertisements on other websites to those who have visited this website.

1. Parties and agreement The seller is Ensec AB (hereinafter “Ensec”, “we”, “our”, “us”, “the seller”) and the buyer (hereinafter “you”, “you”, “your”, “your”, “the buyer”) is a private person/company who is 18 years of age. 1.1. Ensec AB company details: Ensec AB Sommarvägen 5 169 31 Solna Organization number: 556879-4670 www.ensecinternational.com contact details 1.2. Agreement and order The agreement is concluded on the website by placing an order. When the last step in the ordering process, the payment, is completed, you receive a message via e-mail that the order has been received and then an order confirmation that confirms that both seller and buyer have entered into an agreement. In the event that Ensec and the customer have entered into a separate agreement, the separate agreement has the right of priority, should there be conflicts between the separate agreement and the purchase agreement. We kindly ask you to check that your order appears correctly in the e-mails in which we inform you that the order has been received and confirm the order. If there are any inaccuracies, please contact us as soon as possible to correct the information (if this is possible) or cancel the order. 1.2. Agreement and order The agreement is concluded on the website by placing an order. When the last step in the ordering process, the payment, is completed, you receive a message via e-mail that the order has been received and then an order confirmation that confirms that both seller and buyer have entered into an agreement. In the event that Ensec and the customer have entered into a separate agreement, the separate agreement has the right of priority, should there be conflicts between the separate agreement and the purchase agreement. We kindly ask you to check that your order appears correctly in the e-mails in which we inform you that the order has been received and confirm the order. If there are any inaccuracies, please contact us as soon as possible to correct the information (if this is possible) or cancel the order. 2. Prices and products The prices stated on the website are valid until further notice and Ensec reserves the right to adjust prices and statutory fees from time to time. The prices are stated in SEK and include VAT. Note that if you as a customer select the "Company" option when you visit the website for the first time, or select this at the bottom of the page, the prices will be shown excluding VAT. 2.1. Reservations and reservations about prices Ensec reserves the right for possible errors in price information, product information, shipping charges and possible final sale of products and possible inaccuracies in stock balance. In the event of obvious price errors, Ensec reserves the right to correct the price on the website and cancel any completed order. 2.2. VAT When the customer visits the website, he sees all our products with a price stated including VAT.

Complaint You always have a 3-year right of complaint, counted from the date you received the product, should you discover an original fault with the purchased product. If you discover a fault within the first two years after receiving the product, the fault is considered original. If you discover the defect after the first two years, the burden of proof is on you as the customer to demonstrate that the defect was original, and that the product is therefore covered by the right to complain. You must report the product to us within a reasonable time after the fault is discovered, but preferably as quickly as possible. If you complain about the product within 2 months of discovering the fault, it is considered within a reasonable time. If the complaint is approved, Ensec will repair the fault, replace the product with the same or equivalent product or offer a price reduction, depending on what is possible and what has been agreed between the parties.

3. Delivery conditions Orders placed on the website can only be delivered to addresses in Sweden. When your order has been packed and is ready to ship, you will be notified and you will also receive tracking information. Orders are sent to an agent near you. We use several different shipping companies, but delivery usually takes place with PostNord or DHL. Your order may be delivered in several shipments if, for example, the stock status varies between the products in your order. Read more about delivery times under section 3.2. 3.2. Delivery times For goods in stock, the delivery time is normally 1-3 working days. The delivery time for ordered goods, products that are temporarily out of stock or products that are sent directly from Ensec suppliers' warehouses is stated on the respective product page. As Ensec's range is stored in more than one warehouse, your order may be split into several different shipments that can be delivered at different times. This is to ensure that the customer receives their ordered products as quickly as possible. During periods of particularly high order intake, the delivery time may be slightly longer than what is stated on the respective product page. 3.3. Delivery information It is the customer's responsibility to check that correct delivery information is entered on the order before it is completed. At the checkout, it is possible to enter an alternative delivery address if this should differ from the billing address. Note that it is not possible to choose a delivery address that differs from your accounting address if you choose to pay with Klarna. If you should discover an error in the delivery details after you have completed your order, please contact customer service as soon as possible, so we can see if it is possible to change the details. 3.4. Unclaimed parcels and goods When your shipment has been delivered to an agent, you will receive a notification of this directly from the shipping company. In this message, it is stated when the package is to be picked up at the latest. If a package is not picked up within the specified deadline and is therefore sent back to us, a fee of SEK 300 including VAT is added for return shipping and handling. 3.5. Delivery delay We deliver all orders as quickly as possible and without unnecessary delays. On each product page you can see the stock status and delivery time, and this also appears on your order confirmation. If a delivery cannot take place within the agreed time, we will inform you of this and send new delivery information, without delay. However, if the delivery delay is significant, you have the right to cancel the contract by contacting us. 3.6. Transport damage or missing products In the event of obvious or suspected transport damage, this must, if possible, be reported to the carrier or agent upon delivery/collection of the goods, and receipt must be refused. If this is not possible, or if the error is only discovered after receipt and/or unpacking, then Ensec customer service must be contacted either through the chat via ensecinternational.com or via e-mail: info@ensecinternational.com